F.A.Q


Learn about CraftivaArt panels, room dividers, custom sizes, shipping, installation.

Products and Samples

Do you provide samples before ordering?

Yes, you can purchase samples directly on each product page of our website.

For more information or specific sample requests, feel free to email us at craftivaart@gmail.com.

What materials do you offer for panels and dividers?

We offer a variety of high-quality materials for our panels and room dividers, including PVC, ACM (Aluminum Composite Material), MDF, Baltic Birch Plywood, HDPE, and Walnut Veneer. Each material is carefully selected to suit different interior and exterior applications, ensuring durability, aesthetics, and functionality.

To explore material options for each product, please visit our collections at CraftivaArt.com or contact us at craftivaart@gmail.com for personalized assistance.

Can I customize the design or pattern of the panels?

Yes, we specialize in custom-designed panels and room dividers. You can choose from our existing patterns or provide your own design. We also offer adjustments to sizes, materials, and finishes to match your specific project requirements.

To start a custom order, please use the Questions & Answers form on the product page or contact us directly at craftivaart@gmail.com.

What is your return or exchange policy?

At CraftivaArt, all our products are made to order, and as such, we do not accept returns, exchanges, or cancellations once production has begun. We kindly ask that all order details be confirmed carefully before placing your order.

However, if your item arrives damaged or defective, please notify us on the same day of delivery by emailing craftivaart@gmail.com with photos and details of the issue. We will cover the return shipping costs for defective or incorrect items.

For custom-made products, returns and exchanges are not accepted unless the item is defective or arrives damaged.

For more details, please refer to our full Refund & Return Policy here.

Can I see photos of past custom projects?

Yes, you can view samples of our past custom projects by visiting our Room Divider Samples page.

There, you'll find a collection of completed projects showcasing our panels, room dividers, and custom designs in various settings.

Shipping and Delivery

Do you offer delivery or pickup options?

Yes, we offer both shipping and curbside pickup for your convenience.

To learn more about our shipping and delivery policies, click here.

Upon placing an order, how long does it take to receive it?

Our standard production lead time is 5-7 business days. Once completed, shipping within North America typically takes 3-4 business days, depending on the courier’s schedule and conditions. For international orders, delivery may take approximately 4-8 business days.

For more information or to confirm specific timelines, feel free to call us at +1 (437) 328-3350 or email craftivaart@gmail.com.

Review and Shopping Experience

How can I place an order online?

You can easily place orders directly through our website at craftivaart.com. Simply select your preferred color, material, and dimensions during the ordering process.

For custom orders, please feel free to call us at +1 (437) 328-3350 or email craftivaart@gmail.com.

For products that require design approval, a proof drawing will be sent to you within 72 hours of order confirmation.

You can shop our collections online, including:

What payment methods do you accept?

All transactions on our website are securely processed through Shopify Payments, which accepts major credit and debit cards including Visa, Mastercard, American Express, Discover, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.

How does CraftivaArt handle customer inquiries, satisfaction, and feedback?

At CraftivaArt, we value every customer relationship and are committed to addressing all your questions, concerns, and requests promptly. Your satisfaction is important to us, and we strive to ensure a seamless experience from inquiry to delivery.

For any assistance or additional support, please feel free to contact us—we’re always happy to help.

How does leaving a positive review support our business?

We sincerely appreciate you taking the time to share your experience with CraftivaArt. Positive 5-star reviews are incredibly important as they help us maintain a strong reputation and give confidence to future customers.

If you are satisfied with your purchase, we would be grateful if you could leave us a review. You can visit our Reviews Page here to share your feedback.

Should you have any concerns or issues with your order, we kindly ask that you reach out to us before submitting your review. We are always here to listen and resolve any concerns to ensure your complete satisfaction. Thank you for your support!

Custom Size and Material

Do you accept custom orders?

Yes, we gladly accept custom orders.

To submit a custom request, please use the Questions & Answers form located at the bottom of each product page, or feel free to email us directly at craftivaart@gmail.com.

What is the maximum size of panels and room dividers you offer? Can I order larger sizes?

Our maximum panel size is 96" (H) x 48" (W).

For projects requiring larger dimensions, we offer the following solutions:


We can produce multiple panels with groove and tongue joints, allowing them to be seamlessly connected during installation.


We can create smaller panels and hinge them together to form a freestanding divider.

For custom sizes or special requests, please use the Questions & Answers form located at the bottom of each product page, or contact us directly at craftivaart@gmail.com.

What is the lightest material option for your panels?

Our lightest panel material option is walnut veneer, offering a lightweight yet durable solution.

How do I place a custom order?

To place a custom order, please use the Questions & Answers form located at the bottom of each product page or contact us directly at craftivaart@gmail.com.


dimensions, design pattern, and material you require.


proof drawing within 72 hours for your review and confirmation.